Next Generation Customer Experience Management at the Heart of the Digital Transformation
It’s not an easy battle…
Telecom operators in the region are now shifting the way they operate in today’s digital world, they realise that differentiation is increasingly defined by their ability to enable their customers to interact with them with minimised effort.
Do you want to enhance the customer experience with smarter, faster and cost effective services? Predict what your customers need before they know they need it? Want to know what are the success factors to the transit from a typical telecom to a digital service provider?
Then join us at the #1 meeting place for more than 100 CEM experts and C-level executives from operators in the region and beyond who are seeking to stand out from fierce competition by taking their customer experience to the next level.
We combine structured networking with in-depth case studies and interactive sessions that ensure that you will leave with a stack of business cards and proven strategies ready to drive your business forward. Each of our events covers the most pressing challenges operators want answered, and the sixth edition of our Customer Experience Management in Telecoms is going to be even more exciting!
By attending this conference you will learn how:
Organisations around the globe are engaging customers and employees
Zain are overcoming challenges against the digital transformation within a legacy operating model
Ooreedoo Qatar is rising their customer experience meter through every possible automation and process reengineering
du is transforming their contact centre to an engagement centre and how this helped them lead the way for digitisation
To achieve a legendary experience
To transform staff mindset & culture in a digitalising era
In addition to that, the 6th Annual CEM in Telecoms Summit will give you the opportunity to:
Obtain a global professional recognition for your high-level knowledge of the customer
experience discipline by applying for the CCPA certification test
Celebrate a year of CEM achievements during the prestigious CEM in Telecoms Middle East
Obtain a global professional recognition for your high-level knowledge of the customer experience discipline by applying for the CCPA certification test
Celebrate a year of CEM achievements during the prestigious CEM in Telecoms Middle East Awards dinner
WHO SHOULD ATTEND?
Come and network with leading operators from across the Middle East, including: CxOs, VPs, Directors, Departmental Heads, Managers and Experts of:
- Customer Experience
- Customer Care
- Quality Management
- Consumer Unit
- Service Assurance
- Customer Lifecycle
- Contact Centre Management
- Service Management
- Customer Operations
- Customer Loyalty
- Business Development
From the following industries
- Telecom Operators
- Telecom Regulators
- Solution Providers
"The event was very good, well organised, interesting topics and had the right mix of delegates. It was an excellent opportunity to share ideas and gain actionable knowledge and I recommend the event to colleagues. "
" I really enjoyed the event and was impressed by the quality of the attendees"
" Good opportunity to interact with CEM industry leaders, and CSPs understand the industry needs and trends further, and match market needs. "
" I have learned more than my expectation through two days of summit. Now I have better understanding on how CEM works in relationship with other related organisation units. "
" Wonderful summit with good knowledge sharing to benefit from "
"The event was a great networking and insight sharing opportunity. Telecoms IQ did a great job both on content and logistics."
" The annual CEM conference is a great opportunity to share best practices and shed light on the progress of the CEM plans in the telecoms industry.” "
" The event was well organised and the presenters are well vast in the telecoms industry "
" It was my pleasure to be with Middle East experts to share together our best practices, tools and techniques for better customer experience. "