Customer experience in action powered by the world dynamic technological advancements

As the telecoms sector continues to grow, operators are increasingly looking to utilising advanced technologies like artificial intelligence, chatbots and robotics to improve customer experience.

The 7th CEM in Telecoms will focus on how operators can understand the latest techniques in using advanced technologies for enhanced CEM. The forum will also provide a platform to learn about breakthroughs in optimising data beyond mobile, with emphasis on fixed networks.

Benefits of attending:

  • Learn how operators in the region are using A.I., advanced automation and chatbots to improve customer experience
  • Understand how to efficiently manage customer experience from the fixed networks
  • Take your CEM to the next level, discover new ways to capture customer feedback with multiple data sources
  • Hear from experts and thought leaders implementing innovative technologies to enhance CEM

Featured speakers include:

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Thank you to our 2017 sponsors and exhibitors

Founding Partner
Huawei
Associate Sponsors
Comptel
Associate Sponsors
Aurionpro
Technology Partner
Dynacommerce
Strategic Partners
HGS
Strategic Partners
Indus software technologies Pvt. Ltd
Strategic Partners
Astellia
Media Partners
CustomerService.ae
Media Partners
Loyalty Magazine
Media Partners
GBS
Media Partners
Outsourcing Magazine
Media Partners
CX Network
Media Partners
TelcoProfessionals
Media Partners
Developing Telecoms
Media Partners
CEM Connect