Customer experience in action powered by the world dynamic technological advancements
As the telecoms sector continues to grow, operators are increasingly looking to utilising advanced technologies like artificial intelligence, chatbots and robotics to improve customer experience.
The 7th CEM in Telecoms will focus on how operators can understand the latest techniques in using advanced technologies for enhanced CEM. The forum will also provide a platform to learn about breakthroughs in optimising data beyond mobile, with emphasis on fixed networks.
Benefits of attending:
- Learn how operators in the region are using A.I., advanced automation and chatbots to improve customer experience
- Understand how to efficiently manage customer experience from the fixed networks
- Take your CEM to the next level, discover new ways to capture customer feedback with multiple data sources
- Hear from experts and thought leaders implementing innovative technologies to enhance CEM
Featured speakers include:
Head of Online Care
Virgin Mobile UAE
Director of Solution Marketing Digital Payments and eCommerce
General Manager, Insights & Quality
Head of Customer Experience and Service Modelling
Director Customer Experience and Process Management
Vice President, Customer Experience, Mobily
CX & Digital World- Class Expert
Head of Customer Experience
By job function:
See what our past attendees had to say
"The event was very good, well organised, interesting topics and had the right mix of delegates. It was an excellent opportunity to share ideas and gain actionable knowledge and I recommend the event to colleagues."
"I really enjoyed the event and was impressed by the quality of the attendees."
"Good opportunity to interact with CEM industry leaders, and CSPs understand the industry needs and trends further, and match market needs."
"I have learned more than my expectation through two days of summit. Now I have better understanding on how CEM works in relationship with other related organisation units."
"Wonderful summit with good knowledge sharing to benefit from."
"The event was a great networking and insight sharing opportunity. Telecoms IQ did a great job both on content and logistics."
"The annual CEM conference is a great opportunity to share best practices and shed light on the progress of the CEM plans in the telecoms industry."
"The event was well organised and the presenters are well vast in the telecoms industry."
"It was my pleasure to be with Middle East experts to share together our best practices, tools and techniques for better customer experience."