Next Generation Customer Experience Management at the Heart of the Digital Transformation

It’s not an easy battle…

Telecom operators in the region are now shifting the way they operate in today’s digital world, they realise that differentiation is increasingly defined by their ability to enable their customers to interact with them with minimised effort.

Do you want to enhance the customer experience with smarter, faster and cost effective services? Predict what your customers need before they know they need it? Want to know what are the success factors to the transit from a typical telecom to a digital service provider?

Then join us at the #1 meeting place for more than 100 CEM experts and C-level executives from operators in the region and beyond who are seeking to stand out from fierce competition by taking their customer experience to the next level.

We combine structured networking with in-depth case studies and interactive sessions that ensure that you will leave with a stack of business cards and proven strategies ready to drive your business forward. Each of our events covers the most pressing challenges operators want answered, and the sixth edition of our Customer Experience Management in Telecoms is going to be even more exciting!

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By attending this conference you will learn how:


Organisations around the globe are engaging customers and employees


Zain are overcoming challenges against the digital transformation within a legacy operating model


Ooreedoo Qatar is rising their customer experience meter through every possible automation and process reengineering


du is transforming their contact centre to an engagement centre and how this helped them lead the way for digitisation


To achieve a legendary experience


To transform staff mindset & culture in a digitalising era

In addition to that, the 6th Annual CEM in Telecoms Summit will give you the opportunity to:


    Obtain a global professional recognition for your high-level knowledge of the customer experience discipline by applying for the CCPA certification test


    Celebrate a year of CEM achievements during the prestigious CEM in Telecoms Middle East Awards dinner

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Come and network with leading operators from across the Middle East, including: CxOs, VPs, Directors, Departmental Heads, Managers and Experts of:

  • Customer Experience
  • Digital
  • Marketing
  • Customer Care
  • Quality Management
  • CRM
  • Consumer Unit
  • Service Assurance
  • Customer Lifecycle
  • Contact Centre Management
  • Service Management
  • Customer Operations
  • Customer Loyalty
  • Business Development

From the following industries

  • Telecom Operators
  • Telecom Regulators
  • Solution Providers

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Founding Partner
Associate Sponsor
Associate Sponsor
Technology Partner
Strategic Partners
Strategic Partners
Indus software technologies Pvt. Ltd
Strategic Partners
Media Partners
CEM Connect
Media Partners
Media Partners
Media Partners
Outsourcing Magazine
Media Partners
CX Network
Media Partners
Customer Experience Professionals Association
Media Partners
Media Partners
Developing Telecoms