Market report: Customer experience predictions for 2018
Download this market report for:
- A look back: Were 2017 predictions spot on?
- The top predictions for 2018:
- Customer expectations will keep on rising
- Hyper-personalisation at every touch point
- Turning customer data into action
- Omni-channel to conquer… at last
- Social media as a powerful CX tool
- The next level of AI: The hybrid workforce
- The rise of the intelligent enterprise
- Predictions from industry experts from Thomas Cook, Danske Bank, Nissan, Virgin Galactic, Hermes and more!
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