Market report: Customer experience predictions for 2018

Market report: Customer experience predictions for 2018

Download this market report for:

- A look back: Were 2017 predictions spot on?

- The top predictions for 2018:

  1. Customer expectations will keep on rising
  2. Hyper-personalisation at every touch point
  3. Turning customer data into action
  4. Omni-channel to conquer… at last
  5. Social media as a powerful CX tool
  6. The next level of AI: The hybrid workforce
  7. The rise of the intelligent enterprise

- Predictions from industry experts from Thomas Cook, Danske Bank, Nissan, Virgin Galactic, Hermes and more!


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