9 - 11 April 2018
Le Royal Meridien Beach Resort and Spa, Dubai, United Arab Emirates

Media Center

Brochure - 7th Annual CEM in Telecoms Middle East Summit

Download the agenda to get an insight into the programme, invited speakers and much more.


8 customer journey mapping between design and reality

Download this presentation now by Amin Issa, Office of the Customer, Orange Jordan, to gain insight into the impact of testing on continual improvement and customer journey evolution

3 Customer Experience Challenges in Telecoms

Download this content now and find out how some customer management team has identified some persistent challenges that are halting progress and making life difficult for telecom executives.

The future of customer experience and digital transformation

Download this article now and discover the top three trends driving technology investments that represent a shift in meeting demands in the age of the customer.

Additional Event Information

Post-Event Report: 6th Annual Customer Experience Management in Telecoms Middle East

Download the 2017 Post Event Report to find out the calibre of people who attended the event, key speakers and much more!

Awards Nomination Form

Download this form now to learn more about how you can submit your entry for the awards ceremony.

Delegate Registration Form

Want to fast-track your registration? It's easy - all you need to do is download the registration form, fill in your details and send it to enquiry@iqpc.ae for immediate confirmation.


Agenda at-a-glance

Download the agenda at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for you.


How to win the “customer experience battle”

Download this presentation by Rick Centeno, CEO of Dynacommerce, to gain insights into how innovating customer experience needs to be reflected across organisation and processes

The future of network performance

Tarek AbuBakr, Technical Customer Experience Manager, Etisalat Egypt