6-8 May 2018
Sheraton Grand Hotel, Dubai, UAE, Dubai, United Arab Emirates

Humphrey Davis


Head of Online Care
Virgin Mobile UAE


2:30 PM Interactive panel debate: Justifying the ROI in AI, RPA and chat bots in telecoms

Are customers more comfortable seeking assistance online or they still require the human connection? Join this debate to understand if chat bots are effective in managing customer expectations, as well as delivering the ROI.

9:40 AM Analysing customer feedback and NPS

To understand how to effectively analyse customer feedback on multiple touch points, this session will cover the importance of putting customer feedback at the heart of your organisation and how it can lead to increased revenue, as well as product improvement


Check out the incredible speaker line-up to see who will be joining Humphrey.

Download The Latest Agenda