Tawfiq Al Lawati
General Manager Customer Care Telecommunications,
Forum Day One: Monday, 7 May 2018
Monday, May 7th, 2018
Are customers more comfortable seeking assistance online or they still require the human connection? Join this debate to understand if chat bots are effective in managing customer expectations, as well as delivering the ROI.
Forum Day Two: Tuesday, 8 May 2018
Tuesday, May 8th, 2018
This session will explore the use of advanced data analytics solutions to enhance customer experience and expectation and how to implement social media care and experience