6-8 May 2018
Sheraton Grand Hotel, Dubai, UAE, Dubai, United Arab Emirates
Speaker Information:

Tawfiq Al Lawati


General Manager Customer Care Telecommunications,
Omantel


2:30 PM Interactive panel debate: Justifying the ROI in AI, RPA and chat bots in telecoms

Are customers more comfortable seeking assistance online or they still require the human connection? Join this debate to understand if chat bots are effective in managing customer expectations, as well as delivering the ROI.

11:40 AM Case study: Customer centric digitisation

This session will explore the use of advanced data analytics solutions to enhance customer experience and expectation and how to implement social media care and experience


Check out the incredible speaker line-up to see who will be joining Tawfiq.

Download The Latest Agenda