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HGS

CEM - HGS

Committed to improving the customer experience through digital transformation, HGS provides a full suite of business process management (BPM) services including traditional voice contact center; automation and process reengineering; self-service solutions; and data-centric, voice of the customer analytics. HGS was ranked by NelsonHall as the leader in Customer Management Services for Telecommunications, Cable and Satellite and is recognized as a Visionary in the latest Gartner Magic Quadrant Customer Management Contact Center BPO Report. The company operates on a global landscape with 44,000 employees in 66 worldwide locations delivering localized solutions. For the year ended 31st March 2016, HGS had revenues of US$ 507 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

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Website: http://www.teamhgs.com